Accessibility Policy


 

Company: Desky USA Limited, a U.S. C-Corporation (“Desky,” “we,” “us,” or “our”)

1. Commitment to Accessibility

Desky is committed to ensuring the accessibility of its website for all users, including individuals with disabilities. We strive to provide an inclusive and accessible online experience and to ensure equal access to our goods, services, and information.
We are actively working to improve the accessibility and usability of our website in accordance with applicable laws.

2. Accessibility Standards

Our objective is to conform, to the greatest extent reasonably practicable, with the Web Content Accessibility Guidelines (WCAG) Version 2.2 Level A and Level AA.

3. Shopify Platform Considerations

Our website is hosted on the Shopify platform. While we take steps to ensure accessibility within our control, certain aspects of the website may be influenced by:

  • Shopify’s underlying platform architecture
  • Third-party Shopify applications (“apps”)
  • Payment gateways and checkout functionality
  • Themes or templates used for site design

We make reasonable efforts to:

  • Select accessibility-conscious themes and apps
  • Configure platform settings in an accessible manner
  • Work with developers and vendors to address known issues

However, some elements may not be fully within our control.

4. Measures Taken to Support Accessibility

We will implement and continue to maintain the following accessibility practices:

  • Ongoing accessibility audits (automated and manual)
  • Integration of accessibility into design, development, and content updates
  • Use of semantic HTML and ARIA attributes where appropriate
  • Ensuring keyboard navigability across key user journeys (including product selection and checkout initiation)
  • Providing alternative text for meaningful images
  • Maintaining colour contrast and readability standards
  • Periodic remediation of identified accessibility barriers

5. Third-Party Applications and Integrations

Our website may utilize third-party services, including Shopify apps and integrations for:

  • Payments
  • Shipping calculations
  • Reviews and user-generated content
  • Marketing and analytics
  • We do not control these third-party providers and cannot guarantee their compliance with accessibility standards.

Where feasible, we:

  • Evaluate accessibility before implementation
  • Seek accessible alternatives where possible
  • Provide assistance or alternative access upon request

6. Continuous Improvement & Limitation of Liability

We recognize that accessibility is an evolving area and we are committed to identifying and addressing accessibility issues in good faith and in a timely manner.

To the fullest extent permitted by law, we do not warrant that the website will be fully accessible at all times or in all circumstances.

7. Accessibility Assistance

If you experience any difficulty accessing our website, we encourage you to contact us so we can assist you.

We will make reasonable efforts to:

  • Provide the information, product, or service you seek
  • Offer alternative methods of access
  • Address accessibility issues promptly

Contact Information:

  • Email: help@desky.com
  • Phone: 1800 896 6017
  • Contact Form: https://desky.com/pages/contact-us

Please include:

  • The webpage URL
  • Description of the issue
  • Preferred method of assistance

8. Alternative Access Commitment

If a specific feature or function cannot be made accessible in a timely manner, we will provide an alternative means of accessing the relevant goods, services, or information.

9. Policy Updates

We may update this Accessibility Policy periodically to reflect improvements or changes in legal or technical standards.

ACCESSIBILITY TERMS OF USE 

1. Supplement to General Terms of Use

These Accessibility Terms of Use supplement and form part of our general Terms of Use, which govern your overall use of this website. Capitalized terms not defined herein have the meanings given in the general Terms of Use. To the extent any provision in these Accessibility Terms of Use conflicts with the general Terms of Use, these terms shall control solely with respect to accessibility-related matters.

2. Accessibility-Related Claims – Notice and Cure Requirement

To promote the prompt and effective resolution of accessibility concerns, you agree that:

Before initiating any legal claim, you will provide written notice to us at help@desky.com

Your notice must include:

  • The specific URL(s) at issue
  • A detailed description of the alleged accessibility barrier
  • The type of assistive technology used (if applicable)

We will have 60 days to:

  • Investigate the issue
  • Provide a fix, workaround, or alternative access
  • No claim may be filed unless this process has been completed in good faith.

3. Binding Arbitration

To the fullest extent permitted by law, any dispute, or claim arising out of or relating to:

  • Accessibility claims
  • Alleged ADA violations

shall be resolved exclusively through binding arbitration, rather than in court. Arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules.

4. Class Action Waiver

You agree that any accessibility related claims will be brought solely in your individual capacity and not as part of:

  • A class action
  • A collective action
  • A representative proceeding

You expressly waive any right to participate in such actions.

5. Arbitration Procedures

  • Arbitration will be conducted in Delaware, unless otherwise required by law
  • The arbitrator will have exclusive authority to resolve disputes
  • The arbitrator may award remedies permitted under applicable law

6. Exceptions

Nothing in this section prevents either party from:

  • Seeking injunctive relief where appropriate
  • Bringing claims in small claims court (if eligible)

7. General Provisions Reference

All other terms governing your use of this website - including acceptance of terms, governing law (State of Delaware), limitation of liability, modifications, indemnification, and other general provisions - are set forth exclusively in our general Terms of Use. By using this website, you agree to be bound by both these Accessibility Terms of Use and our general Terms of Use.

8. Update to Accessibility Terms of Use

These Accessibility Terms of Use may be updated as needed to reflect changes in accessibility standards or legal requirements. Any changes will be posted on this page with an updated effective date. Your continued use of the website following such changes constitutes acceptance of the revised terms. For updates to general terms, please review our general Terms of Use page.